Frequently Asked Questions
| | How does this site work?
We offer high quality royalty free stock photos at an affordable price. Just add the photos to your shopping cart, and then checkout! You will be able to download those images immediately upon credit card authorization. back to top | |
| | Do you offer phone support?
To keep costs low for our customers, at this time we only support users by email. Please visit the Contact Us link for more information or to fill out a support request. back to top | |
| | Do you publish catalogs?
Currently, all of our photos can be found online. To keep costs down for the customer, we do not publish catalogs. Companies that publish paper catalogs pass these prices onto their customers. We would rather save you the cost and provide a searchable online database. back to top | |
| | How can I contact customer support?
The Contact link can be found on the side menu of every page within this site. Please use our online web-form to send us an inquiry. back to top | |
| | What is stock photography?
Stock Photography involves speculative shoots in order to build a catalog of photographs that can be searched by keyword. These stock photographs remain in a catalog until somebody needs them. Any time, a designer can visit this site and purchase photos for use in pamphlets, on website, in advertisements, etc. back to top | |
| | Does my browser need to be able to accept cookies?
This web site uses cookies to hold your username and/or password. If you would like your password to be saved, you can tick the checkbox at login. The cookie will then contain both your username and password. No credit card or purchasing data is stored in the cookie. Also, no personal information is stored in any cookie on this site. back to top | |
| | What browsers are compatible with this website?
This web site has been tested to work with Internet Explorer, Opera, and Netscape on both Macintosh and Windows platforms. back to top | |
| | How do you protect my credit card information?
All of your information is stored in a protected database on a secured server in a secure location. back to top | |
| | How do you protect my privacy?
We will never rent or sell your information to any 3rd party. All information is stored on secured served in a physically secured facility. Nobody is allowed near the machines, and all database access is done over a secure encrypted connection. back to top | |
| | What is your refund policy?
Since we provide all data upfront (image comp, dimensions, etc), we do not provide refunds. There would be no way for us to track downloaded files - and their use. back to top | |
| | How do I remove my email from your mailing lists?
You can login to your account, and visit the 'My Account' link from the header of any page on this site. You can opt out of any list from inside the members section. back to top | |
| | Can I create an online gallery of your photos?
No - you may not create online galleries of our photos. We maintain an online gallery - and users can be pointed directly to our website. We suggest that you use a LightBox for this purpose. back to top | |
| | What sizes do your photos come in?
They can be downloaded in 3 different sizes: Small (4X6), Medium (5X7), and Large (8X10). back to top | |
| | Does the image I download have a watermark on it?
Only comp-images have watermarks on them. When you purchase, and download a photo, the watermark is removed from the downloaded photo. back to top | |
| | If I modify an image, can I claim copyright to that image?
You may modify an image and use it -- however, you may not claim copyrights to that image. Harper's Photography continues to own any images that have been modified by you. back to top | |
| | Where can I use the photos?
According to our Licensing Terms you may use the photos on:
web sitesmultimedia presentationsbroadcast videoon business letterheadbrochuresbusiness cardsoffice decorationdecoration for restaurantspublic areasdecoration in storesemail marketing messages back to top | |
| | Can I sell the photos that I download?
No - you may not sell the photos that you download from this site. You can use them on publication materials and websites - but Harper's Photography ultimately owns the license on it's pictures. back to top | |
| | What does 'royalty-free' mean?
Royalty-Free is a type of a stock photo license that allows you the unlimited use a photo on any media defined in the licensing terms. Royalty-Free is the opposite of Rights-Managed. A Rights-Managed photo needs a specific license stating the audience and material surrounding the photo. All the photos from this web site are Royalty-Free and do not require an individual license. All photos are bound by the main licensing agreement. back to top | |
| | Can I use photos that I download for our own company?
Yes. You can use the photos on any project you would like. back to top | |
| | How does your licensing work exactly?
All photos are royalty-free and exact information can be found no our licensing page. back to top | |
| | Do your images have model/property releases?
Yes. In instances where photos have recognizable faces or buildings in them, those buildings and people have property and models release on file in the Harper's Photography offices. A few photos may not be model releases - these photos have an indication below them as such. back to top | |
| | Can I use photos that I download in work-for-hire?
Yes. You can use any photo from this site for a 3rd party project. Please indicate to your customer that they do not own and do not have the rights to sell the individual photographs. back to top | |